Lately, I have been conducting sessions with a number of small business owners to go through their Google Ads accounts. These business owners are managing their own ads and in order to improve the performance of the ads and avoid wasting money, they decided to call me.
In fact, with one client I actually recommended upping their budget for a better return on investment. This is what that client had to say:
“Thank you again for yesterday. The ads are already paying for themselves. I’ve already had a person call and book in. And those stats are better in 1 day then I have had for the past 6 months of trying to do the ads myself.”
Google Ads isn’t the simplest of platforms to master. There are so many elements to it, and it feels like Google is updating it every other day. As a small business owner, it’s not easy, especially when you’re juggling so many hats at the same time in your business.
And sometimes, as I personally know, your budget cannot stretch to have a specialist work with you monthly. Therefore I found these 1:1 sessions, seem to fit within many small owners budgets and be able to give them enough value to improve their return on investment.
Today I want to share some of my knowledge with you, it may not be customised to your specific business and Google Ads account, but hopefully, it’ll help steer you in the right direction.
Simply log in to your Google Analytics account, navigate to your admin section, click on Google Ads Linking and as long as you’re signed in to the same Google account as your Google Ads account, you’ll see the option to connect the two.
2. Conversion Tracking
What’s the point in running ads, if you don’t know what sort of results they are bringing in?
And when I say results, I mean actual actions that make a difference to your business. For example, a sale, a phone call or maybe submitting a contact form.
Firstly you need to work out what key actions you want to track on your website and through your ads and then get that conversion tracking set up. You can set these up within Google Analytics and then easily pull them through to Google Ads (under the conversions section) so you don’t have to re-set them up.
However saying that, if you want people to call your business, I would 100% recommend setting up Google Ads free call tracking to track calls directly from your ads and from people who click through to your website and then call you. The latter can easily be set up through Google Tag Manager. If you set up this free call tracking, you will then see stats like the below for any calls the ads generate:
You can also see which ad and keyword triggered each of the calls. Needless to say, it can provide very powerful data for your business.
3. Search Terms Report
This is something you should be checking at least weekly (and I would recommend every day for at least the first week for a new ad group). The search terms report shows you exactly what keywords are triggering your ads.
Your ads can show for a wide variety of keywords depending on what keyword match type you have set.
Therefore you want to check this report to make sure your ads aren’t triggered for any irrelevant keywords. Otherwise, you’ll be paying for nothing.
For instance, if you sell only seeds to grow vegetable plants yet your ads are being shown for keywords like ‘flower seeds’, then you will want to add this keyword as a negative keyword.
You can find the search terms report in the keywords section of your account:
4. Keywords & Ad Groups
A well structured Google Ads account is one with tightly knit ad groups. And by this I mean, you should create a new ad group for each specific theme of keywords. Each keyword in an ad group should be highly relevant to all the other keywords so that the ads can be highly relevant to all the keywords in the ad group.
For example, if you sell baby products, you should have separate ad groups for swaddles, prams, car seats, cots, bassinets, etc.
And the more specific the better, so if you sell swaddles you may have an ad group for baby swaddles and one for muslin baby wraps. While they are the same thing, by splitting the terms up into separate ad groups, you can make sure your ads include the specific term relevant to each ad group.
I would also recommend avoiding using the broad match type and instead start with using phrase match or exact match. By doing this, it’ll stop your ads from showing for many irrelevant searches from the get-go.
For every ad group, you should aim to have 3 different ads. This is so that you can split test different ad copy to see what works best. Then on a monthly or bi-monthly basis, you can pause the worst performing ad and create a slightly different version of your best-performing ad, to try to get even better results.
For most of my clients, we create 2 extended text ads and 1 responsive text ad.
Alongside this, I always recommend to include your most important keyword in the first headline of your ad. You can test out different headlines, however, this strategy typically brings good results. I would also suggest reading Google’s tips for writing effective ads.
6. Ad Extensions
Don’t forget to add ad extensions!
Ad extensions add extra information to your ad and can really make it shine. I would recommend going through each type of extension and adding what is appropriate to your brand. At a minimum most businesses should have:
Sitelink extensions (add a minimum of 4)
Callout extensions (try to add 10, these should be your unique selling points)
And if you have a local business, definitely call and location extensions too. For more information on ad extensions and to make sure you’re getting the most out of them, head over to Google’s help page on ad extensions.
It’s important you research how much the keywords you want to bid on are going to cost. Because if you don’t, you might be throwing away your money right from the start. The cost-per-click can vary considerably from industry to industry. Some of my clients pay 20 cents per click and others can pay upwards of $20 per click.
Therefore you need to understand what you might need to pay to get the results you are after. If you are bidding too low, you might find you’re not getting any clicks to your website. And if the cost-per-click is overly extravagent then you may find your budget is best spent elsewhere, such as on social media advertising.
8. Location Targeting
Within Google Ads, you can set the area you want to target. This can be as big as a country (for example you can target all of Australia) or as small as a couple of kilometres around your business location.
It’s important you set your location targeting so your ads are only showing to people in your target audience. You can also exclude certain locations too.
There’s no point advertising to people in Perth if you are a local Sydney locksmith.
You can do some really fun stuff with remarketing lists too. For example, you can create a remarketing list for people who have only visited a specific page on your website. Then in Google Ads, you can create an ad specifically targeting the product/service/information on that landing page to try and entice those people back.
And last but not least, it’s important you own your own Google Ads account. If you set up the account yourself, then you’re fine. However if a specialist or marketing agency sets up your Google Ads account for you, make sure that you have 100% ownership of it. Otherwise down the track, if you stop working with that specialist/agency they may refuse to transfer full ownership to you.
It sounds ridiculous, but it happens all the time. It’s extremely bad practice, and you don’t want to deal with companies like that.
It’s safe to say here at Grand Cru Digital, I always ensure you have full ownership of your own account. And any accounts I set up on your behalf for that matter.
For further information
I hope this helps you manage your Google Ads a little bit better. If you need further information on any of the above points, please contact me today and I’ll do my best to help you out.
If managing your own Google Ads is a bit overwhelming and you’d prefer someone to do it for you, feel free to check out my Google Ads Management pricing.
Casey is an absolute delight to work with. We've seen incredible results across our SEO and Google Ads, and would definitely recommend Grand Cru Digital. Casey really goes over and above for her clients. Thank you, Casey!
GLOW AND GIFTS
01:29 05 Oct 20
Casey is amazing!!1 month of working with her and I know it's going to be a successful partnership with her looking after our SEO. The communication is second to none and she always has answers for my (many) questions.The results from our first month working together have made me so excited to continue working with her, but also excited for the future SEO achievements I know the website will (now) make.Thank you so much Casey! You're a gem!
04:41 05 Aug 20
As a small family run online business, we have worked alongside Casey for many years and cannot speak highly enough of the service that she provides. This lady and her skill set are the reason we can sleep easier at night, knowing that our online presence is in the hands of someone so professional and personable, who gives 100% to what she does and has the results to show for it!
18:36 24 Jun 20
Awesoma and educational posts, nice personality <3
12:52 17 Jun 20
Although I have not yet used Casey's expert services, she is my go-to for knowledge, advice and SEO tips. She not only is amazing at what she does, she really knows how to run a good business.
05:12 08 May 20
Casey has been looking after my SME business SEO for more than 4 years, and I could not be happier with her efforts. She has been instrumental in growing our business, which she has come to know very well. She is on target with her suggestions, thoughts and ideas for us to continue to grow our online presence and we could not operate in the digital age without her expertise. Having Casey work 'side by side' with my business, allows me the time to get on with the business without the day to day time and worry of SEO. As far as I am concerned, Casey is an absolute star!
08:25 12 Feb 20
Casey is just the best. She always goes above and beyond and has helped me more times than I can count. The results I've seen since we've in the past year can be directly attributed to her efforts. She's a rock star. Highly highly recommend.
23:34 02 Jan 20
Casey is AMAZING. She always goes above and beyond what is asked for, she is super friendly and efficient. She has helped me set up google ads/analytics for my business and actually helped make sense of it all (not an easy task).
04:09 23 Dec 19
Working with Casey from Grand Cru Digital has been fantastic in continuing to enhance my on-line presence. Casey is innovative, knowledgeable, enthusiastic and incredibly efficient !
04:12 06 Dec 19
I originally came into contact with Casey through her blog the Travelling Corkscrew. Casey has been a great supporter of our businesses and has over the last several month given me lots of complimentary snippets of information that have greatly helped us improve our business, web presence and social media content. Casey is also just a really, really nice person! Looking for useful & meaning information give her a follow! You won't regret it. Kind regards Karen Civello @MrMustangHire and @MsMu5tang
09:17 24 Nov 19
Casey is a lifesaver! She's helped me on a couple of occasions now where my SEO needed a little TLC - she's thorough, detailed and super smart, and she absolutely knows Google inside out. Plus she's also the nicest person you will ever work with! If you have a small business I would highly recommend Casey as your SEO and Google Ads manager!
Clare Wood Coach
04:03 18 Nov 19
Casey is absolutely fantastic! She is knowledgeable and very thorough in her approach and really goes above and beyond. And she does it in a really friendly manner! I highly recommend Grand Cru Digital
05:12 04 Nov 19
So very happy with Casey's services for SEO on our new webpage. Casey went above and beyond to deliver us with the right targets for our audience and worked seamlessly between our project manager and website teams. We highly recommend Grand Cru Digital for all your SEO needs.
05:00 18 Sep 19
Very happy with Grand Cru Digital, so refreshing dealing with someone like Casey who is constantly proactive and creative to benefit your on line presence.
01:51 08 Aug 19
Casey at Grand Cru Digital is amazing! Efficient, effective and also friendly. Everything is executed promptly, results are shown and explained, accurate timeframes are advised and all done in a professional and caring manner. Thank you.
10:48 05 Aug 19
Casey is awesome! She knows her stuff and is a dream to work with! Highly recommend her services!
04:23 18 Jun 19
I highly recommend working with Casey if you need assistance with SEO & Google Adword campaigns. She was great to work with and knows her stuff. We are already seeing terrific results with my businesses online presence and brand awareness and l look forward to seeing this grow. I have learnt alot about SEO & Analytics in my time working with Casey which will be hugely benefitial...Thank you Casey you are a star!
03:47 13 May 19
Oh my god this women is seriously amazing! Thank you Casey for being such a pleasure to work with. Casey knows exactly what she is doing and was very happy to explain to me as if she was explaining it to a 5 year old haha cause I was way out of my depth. I'm so glad I paid for a service that was able to take control, give me exactly what I wanted and take away the stress. The extra bonus is how lovely Casey is and always willing to go the extra mile. Thanks Casey x
10:50 22 Apr 19
Casey has been wonderful to work with. She held our hand every step of the way and gave us so much information to manage our Google listing. With her knowledge and support we have managed to increase our online presence in an new location that we have been targeting. We couldn't recommend Grand Cru Digital highly enough. Thanks Casey!
00:06 27 Oct 18
Casey was a dream to work with - really efficient, incredibly informative. Huge relief to deal with someone competent in this area. Highly recommend! Thanks Casey!
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04:15 26 Oct 18
Casey at Grand Cru Digital is extremely knowledgeable and experienced in providing SEO and online marketing support. She is brilliant to work with - she responds quickly to all queries and always provides well thought out strategies and suggestions. We have seen a marked increase in traffic to our site since having Casey advising us and her services are excellent value for money. We would highly recommend her to anyone wanting to improve their online presence.
02:18 25 Oct 18
Grand Cru Digital is fantastic to work with. Casey is pro-active, results driven and always making valuable suggestions to improve leads and traffic to our business. An excellent company to work with.
Clarity Essential Wellness
07:08 29 Aug 18
I didn't even know SEO existed till I spoke with Casey. A friend passed her detail on to me. After talking for about a minute I knew this girl was onto it. Casey explained the ins and outs of what she does and why I needed it. Honestly I had no idea about half of what she was saying, haha, but trusted her instantly. And that was one of the best decisions I made. This girl has opened my eyes to the world of GOOGLE. Casey works so hard behind the scenes to make sure everything is spot on. I cant thank her enough. She has quickly become someone I respect wholeheartedly but more importantly a great friend. I cant wait to see what she has in store next
01:36 30 Jun 18
Casey is very generous with her knowledge, extremely helpful and her customer service is second to none! Highly recommend for small businesses who want a personalised approach.
06:23 04 Jun 18
I hit a big problem with the traffic on my website, and every SEO specialist I spoke with wanted to sell me a big support package, whilst I felt I had a fire I needed to put out first. Casey suggested an SEO audit, and uncovered so much useful information in such a short space of time, and got everything back on track. She knows her stuff and was brilliant to work with.
Cat Haven WA
06:15 31 May 18
Casey from Grand Cru is efficient and so helpful! She helped us optimize our website at Cat Haven and walked us through what everything meant and how to complete each stage, resulting in a highly optimized site. She was also able to help apply for our Google Adwords grant and apply the grant so we now have our site showing right at the top of Google search pages. Fantastic service, great result -so happy and highly recommend.
Renee Brown Brown
02:51 31 May 18
Casey is terrific at what she does, one quick audit, and we were ranking organically on first page ! No google ad spend (yet- we might do that later) we couldn’t be more pleased.We are ranking higher than some of the “big boys” in our market.Thanks Casey!
06:03 15 May 18
Casey from Grand Cru Digital is amazing! Her expert knowledge of SEO and GOOGLE is second to none! Casey helps you to grow your business online, whilst providing a personalised service you can trust! Thanks Casey for all your help! I have loved having you as my new online marketing specialist!